Our approach
Because many of our products are custom-made, returns are handled a little differently from standard retail items. We want the process to be clear and reasonable, especially when a product was created specifically for your business, shop, or event.
Eligible returns
Ready-made items and products with a manufacturing issue can usually be returned or replaced if you contact us soon after delivery and share photos of the problem.
Custom orders
Custom printed, personalized, or made-to-order items are generally not returnable unless they arrive damaged, defective, or different from the approved proof.
How to request a return
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the item.
- Wait for our reply before sending anything back.
Refund timing
Once a return is approved and received, refunds are typically processed to the original payment method within a few business days.
Damaged deliveries
If a parcel arrives damaged, keep the packaging if possible and message us right away so we can open a claim and fix the issue quickly.
Need help?
If you’re unsure whether your order qualifies, send us the details and we’ll explain the next step in plain language. We prefer solving problems fast rather than sending people in circles.